Independent Travel Criteria
Find out what we require in order for you to be able to travel without a carer on our flights.
Children Travelling Alone
Find out our definition of an Unaccompanied Minor, how to book them on a flight, and what to do to check them on and off the flight.
Flying While Pregnant
Find out if and when you would need a medical clearance to fly while pregnant.
Mobility Assistance
Find out the types of wheelchairs we are able to carry, how to book them on a flight, and information you need for boarding, during the flight and disembarking.
Medical Conditions
Find out whether you need a medical clearance form to fly, and download it if needed. Also find out about what to do if you require oxygen in flight, or have specific allergies.
Vision or Hearing Impairments
Find out how to book if you are visually or hearing impaired, and also procedures for booking your Guide or Assistance dog on board.
Travelling with an Assistance Dog
Find out how to book if you need to travel with an assistance dog on either a domestic or international flight.
Meet and Assist
If you require special assistance with walking or carrying your cabin baggage whilst boarding and disembarking, a staff member can assist you, under certain conditions.
Pets
Planning on taking your pooch with you? Find out about how to book your pet on the flight, our cage requirements, costs and useful tips to make your pet as comfortable as possible
- Related information
- If you have a Special Needs booking, you must book through our Guest Contact Centre .
- Didn't find what you were looking for?
- Check our frequently asked questions for your answer
You can now pay for your purchases on-board with either cash or credit card. If you are using cash, it would be really helpful if you have the correct change
