If you require special assistance with carrying your cabin baggage while boarding and disembarking the aircraft, or through customs for international flights, a team member can assist you from the check in gate, to the boarding gate; and to the aircraft and vice versa. However, please note that we do not provide assistance for you from the kerb to the check-in counter or from the baggage collection area to the kerb.

An example of where our Meet and Assist service may be utilised is a parent travelling with many young children; a non-English speaking Guest; or an elderly Guest not requiring a wheelchair.
 
You must pre-arrange this service through our Guest Contact Centre .